Frequently asked questions

We ship to addresses in the United States only. We do not ship internationally at this time.

Standard shipping is free on orders over $50. Below that, it is a flat $5.95. Your cart and checkout show your shipping charge before you pay. Sales tax, where it applies, is calculated at checkout from your shipping address.

Orders usually ship within 1–2 business days (Monday through Friday, excluding U.S. federal holidays). Delivery time starts once your order ships and depends on the carrier and your location. We email you when your order is on its way.

When your order ships, we email you a shipping confirmation with tracking details. You can also use the Track Order page, or sign in and look under Orders in your account.

You can ask us to cancel or change an order before it ships. Orders usually ship within 1–2 business days, so contact us as soon as you can through our contact form and include your order number. Once an order has shipped it cannot be cancelled or changed, but you can return unopened skin care within 30 days of delivery. See our Refund & Return Policy.

Check your tracking link first. If it says delivered but you can't find the package, or if your order arrives damaged or incorrect, contact us through our contact form with your order number. For damage, include photos of the product, its packaging, and the shipping label. We'll work out a replacement or refund with you.

You can return unopened skin care within 30 days of delivery for a refund to your original payment method. Opened skin care is final sale, unless it arrives defective or damaged, or is the wrong item.

For hygiene and safety reasons, we can't take back skin care once the seal or packaging has been opened or the product has been used. If a product arrives defective or damaged, we will make it right. If something about a product concerns you, tell us. We read every message.

Contact us through our contact form and give us your order number and the unopened items you'd like to return. On the contact form, choose "Returns & refunds." We'll reply with return instructions. Please wait for them before you send anything back.

Contact us as soon as you can with your order number, a short description of the problem, and photos of the product, its packaging, and the shipping label. Keep everything until we reply. We'll offer a replacement or a refund to your original payment method. Please don't use a product that arrives with a broken seal or looks tampered with.

After we receive and check your return, we email you and send the refund to your original payment method. A refund for an order we cancel before it ships goes back the same way. Your bank or card issuer decides how fast it shows up, and it can take several business days.

Each product page shows the full ingredient list, plus directions and cautions. The label on the package is the final source, so read it before you use a product.

Read the ingredient list on the product page and on the package, both before you buy and before you use. If you have an allergy or sensitivity, or you're unsure about an ingredient, talk with a qualified healthcare professional first. We can't know your personal sensitivities, so the final call is yours.

Products with those traits carry a tag, such as Fragrance-Free or Vegan, and you can filter the shop by preference. If a preference matters to you, double-check the ingredient list on the label.

We only show real reviews from real customers, and we don't publish made-up ones. Until a product has reviews, you'll see the words "No reviews yet" where the rating would go.

Start with the Find Your Routine quiz, which suggests a simple routine from five questions. You can also shop by concern, skin type, or ingredient. Our Learn center explains the basics in plain English, from reading an ingredient list to choosing a moisturizer.

Look on the package. Labels list storage directions and may also show an expiration or "best by" date, or a period-after-opening symbol. Follow them, and keep all products out of reach of children.

Yes, it's a good habit with any new skin care product, especially one with active ingredients. Patch test before first use: apply a small amount to the inside of your forearm and wait 24 hours. Stop use and rinse if irritation occurs. For external use only. Avoid contact with eyes.

A common order is cleanser first, then thinner, water-like products such as toners and serums, then moisturizer, and sunscreen last in the morning. Our Learn center has a guide to the order of application, with examples.

Wash with a gentle cleanser, pat dry, apply nothing, and check in after about an hour. Tight can suggest dry skin, shiny all over can suggest oily skin, shiny only in the center of the face can suggest combination skin, and comfortable can suggest normal skin. Skin that stings or looks flushed easily may be sensitive. Our guide to identifying your skin type goes into more detail.

It's usually easier to add one new active product at a time, so if your skin reacts you know which product to stop. Start a couple of times a week and build up as your skin feels comfortable, always following the label. If you have questions about combining products, ask a qualified healthcare professional.

Read and follow the label. Use as directed, reapply at least every 2 hours when you're in the sun, and limit sun exposure. Sunscreen is one part of sun protection, along with shade and clothing.

Stop using it and rinse the area with water. If the irritation is painful, lasts, or gets worse, talk with a healthcare professional. You can also let us know through our contact form so we can note your concern.

Talk with your healthcare professional first. That's especially true for products with active ingredients such as retinol or salicylic acid. Our content is general and cosmetic, not medical advice.

You can reach our customer support team through our contact form. We reply to most messages within 1–2 business days, Monday through Friday. For an order question, please include your order number.

No, you can check out as a guest. An account lets you see your order history, track orders, save addresses, and keep a wishlist.

We accept major credit and debit cards, and checkout may also offer digital wallets such as Apple Pay and Google Pay, depending on your device and browser. You'll see the available options when you check out.

Card payments are processed by our payment processor, Stripe, over an encrypted connection. We never see or store your full card number.

Enter your code in the discount field on the cart or checkout page, then apply it. New customers can use WELCOME15 for 15% off their first order. It can be used once per customer, only one code can be used per order, and it can't be combined with other codes. Each offer shows its terms, such as exclusions and end dates.

On the sign-in page, choose the link to reset your password and follow the steps we email you. If the email doesn't arrive, check your spam folder, then contact us through our contact form.

You can update your details and addresses after you sign in to your account. To ask us to delete your information or use another privacy right, contact us through our contact form with a message that begins with "Privacy request." Our Privacy Policy explains the details.